Shipping and return policies for Lᴏɴᴛᴀɴᴏ Series
- Shipping Info
Hi dear costumer,
to keep shipping prices low, we use untracked airmail.
FAQ: When my order will be delivered?
Expect 1/2 weeks if you live in Europe.
Expect 3/4 weeks if you live in outside the European Union.
If you need a registered-mail package with tracking code please contact us via mail: firstname.lastname@example.org or add 4€ on the check out!
Thanks for your understaning
- Return Policy
Returns are accepted (only) in cases of defective products.
FAQ: What i have to do if i receive a defect CD/Vinyl?
- Simple, send us a video & photo proof (we'll need both)..
For example: you received a defected CD, make a video and photo running the CD on your CD Player.
FAQ: What i have to do if i receive a completely damaged package?
- In that case we are not able to refund your order as in the instant that the package is under the hands of the postal service it is up to them to take care of it;
- Report the problem to your postal service.